We now have 85 reviews on Google with an average of 4.9 out of 5, and honestly that kind of number touches me more than any sales figure. I reread several recent reviews and wanted to share a few of them as they are (translated from French).
What customers remember most
Rereading our reviews, one thing keeps coming up: the time we take with each customer. It's no accident – it's really how we've worked since day one. We'd rather spend ten more minutes explaining a product properly than rush through sales.
"The best CBD shop I've seen so far. A lovely owner who takes time for his customers. Just like his colleague. Lots of choice, and you can buy small quantities too. Easy to find what you're looking for." – Cornelia Badertscher, Google review
Choice and advice: two pillars we never drop
Many customers mention the variety of our products, but also the option to buy small quantities to try before committing to a bigger size. It's a choice we made from the start: nobody should have to invest in a big jar of flowers or a large bottle of oil without trying first.
"Great shop with lots of different varieties to suit your taste and above all a golden salesman. Prices vary a bit but aren't too expensive for the quality. It makes for a perfect harmony." – Kassoum Diarra, Google review
A welcome that matters as much as the product
Another thing that comes up often is the atmosphere in the shop and how the team welcomes new customers, who are often a bit intimidated the first time. We try to put people at ease from the moment they walk in, without judging why someone comes in for CBD.
"Best CBD shop I've ever seen! Super friendly staff, quality gear at fair prices and lots of new products and fun accessories! Highly recommend." – Joker Noupi, Google review
Why these reviews matter so much to us
A Google review is someone taking the time after their purchase to say what they thought of their visit, without us systematically asking. To me that's more honest than advertising, and it reminds us every week why we keep doing things this way, even when it takes longer than just selling fast.
If you're passing through Yverdon-les-Bains, come and form your own opinion at Rue des Pêcheurs 1. And if you're already a customer, we always read your feedback on Google carefully.
